Privacy Policy

Effective date: 31 July 2026

This policy explains how Pyracrystal GmbH (“Pyracrystal”, “we”, “us”) handles personal data when you visit our store, place an order, contact us, or use our services.

Controller

Pyracrystal GmbH
Auhofstraße 116
1130 Wien
Austria
Email: support@pyracrystal.com

Data we process

Depending on how you interact with us, we may process identity and contact details, delivery and billing information, order and payment-related information, customer service communications, device and usage data, cookie identifiers, marketing preferences, and information needed to prevent fraud or comply with law. Payment providers generally process full payment credentials directly.

Purposes and legal bases

To accept, fulfil, deliver, and manage orders and returns: performance of a contract.
To provide customer support and respond to requests: contract performance and legitimate interests.
To prevent fraud, secure the store, and establish legal claims: legitimate interests and legal obligations.
To maintain tax, accounting, consumer, and transaction records: legal obligations.
To send marketing where permitted: consent or another lawful basis available under applicable law. You can unsubscribe at any time.
To use non-essential cookies or similar technologies: consent where required.

Shopify and service providers

Our store is hosted by Shopify, which processes data to provide the commerce platform. We may also share necessary data with payment providers, delivery partners, analytics and marketing providers, professional advisers, fraud-prevention providers, and authorities where legally required. These recipients process data only for relevant purposes and under appropriate safeguards.

International transfers

Some providers may process data outside your country. Where required, we rely on adequacy decisions, approved contractual safeguards, or another lawful transfer mechanism.

Retention

We retain personal data only for as long as necessary for the purposes described, including contractual, tax, accounting, warranty, fraud-prevention, and legal limitation periods.

Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability, or objection, and may withdraw consent without affecting earlier lawful processing. To exercise a right, email support@pyracrystal.com. We may need to verify your identity.

Cookies and privacy choices

You can manage available cookie choices through our consent controls and visit Your Privacy Choices. Browser settings may also limit cookies, although parts of the store may then work differently.

Complaints

You may lodge a complaint with the Austrian Data Protection Authority or the competent authority in your country of residence. We invite you to contact us first so we can try to resolve the concern.